Class,
For your first blog, please consider how you would handle a complaint letter for a product. This blog is akin to your memo or letter assignment, meaning you have to provide a sample of your response to amend the complaint. Please answer the following questions:
1. What is your product and how might it malfunction?
2. Who are the primary, secondary, and tertiary readers of your product?
3. What will you offer in return to the customer? A refund? An exchange?
Lastly, please include a paragraph sample response to this complaint. Keep in mind, you do not have to give into the complaint. You can write a refusal, if you so desire.
